How We Use Your Information
Quevora relies on personal information to provide a seamless, intelligent social media management platform. We only process your information when we have a valid legal basis to do so—including performing our contract with you, pursuing our legitimate business interests, complying with legal obligations, or operating with your explicit consent.
Core Service Delivery
Operating our platform features, executing scheduled posts across connected social channels, retrieving account analytics, and enabling Quevy AI assistant features.
Account & Waitlist Management
Processing early access applications, verifying user identities, managing subscription tiers, and administering customer service communications.
Security & Fraud Prevention
Detecting security incidents, shielding accounts against malicious activity, preventing unauthorized access, and enforcing our terms of service.
Product Optimization & Analytics
Analyzing aggregated usage statistics to improve workflow speed, refine user interface design, and develop innovative social publishing features.
- Transactional Communications: We send account notices, security updates, password reset requests, billing receipts, and essential administrative alerts.
- Personalized Experience: Customizing dashboard views, default timezone settings, connected brand profiles, and localized interface preferences.
- Marketing Communications (Opt-In): Delivering news about product releases, founding member discounts, and social media growth tips with easy single-click opt-out options.
1. Information We Collect
We collect information through three primary avenues: information you provide directly, data captured automatically when using our services, and information obtained through third-party platform integrations.
1.1 Direct Information
Information you voluntarily submit when filling out waitlist forms, registering an account, subscribing to paid plans, or contacting our support team:
- Contact & Account Data: Your name, email address, phone number, company or brand name, and account credentials.
- Billing & Payment Data: Payment card details, billing address, and transaction logs. All sensitive payment details are tokenized and processed directly by our PCI-DSS compliant payment provider (e.g., Stripe).
- Social Media Content & Assets: Post text, media attachments, images, video files, tags, captions, queues, and prompt inputs supplied to Quevy AI.
- Communications: Messages, feedback, survey submissions, and support correspondence sent to our team.
1.2 Indirect Information (Automated Collection)
When you navigate our website or use the Quevora app, our servers automatically record technical telemetry and log details:
- Device & Browser Telemetry: IP address, device hardware model, operating system version, browser type, preferred language, and unique device identifiers.
- Usage Data: Pages visited, features accessed, click patterns, dwell time, error logs, performance metrics, and referring/exit URLs.
1.3 Cookie Data & Tracking Technologies
We use cookies, web beacons, and local browser storage to provide, protect, and optimize our services. You can manage or disable cookie preferences through your web browser settings.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for user login session management, security token authentication, and account access. | Session / Persistent |
| Functional & Preference | Remembers workspace state, layout choices, language preferences, and recent search filters. | 1 Year |
| Analytics & Performance | Measures platform performance, tracks page load bottlenecks, and analyzes feature engagement. | Up to 2 Years |
2. Sharing of Your Information
Quevora does not sell, rent, or trade your personal data to third parties. We share your information only under the specific conditions detailed below:
2.1 Service Providers & Subprocessors
We engage vetted third-party vendors to assist with infrastructure, database management, billing, AI processing, and analytics. These providers act strictly under written data processing agreements:
- Hosting & Cloud Infrastructure: Vercel Inc., Supabase Inc. (Database hosting & authentication).
- Payment Processing: Stripe Inc. (Secure payment tokenization & recurring billing).
- AI Services: OpenAI LLC / Google Cloud AI (Processing user-requested prompt generations for Quevy AI).
- Analytics & Error Monitoring: Vercel Analytics, PostHog Inc.
2.2 Social Media Platform Integrations
When you authorize social networks (Meta/Instagram/Facebook, X/Twitter, LinkedIn, TikTok, YouTube, Threads) inside Quevora, we communicate with their official APIs to publish posts, retrieve post metrics, and update account states per your explicit direction.
2.3 Legal Compliance & Protection
We may disclose personal data if required to do so by applicable law, court order, subpoena, or governmental regulation, or when we reasonably believe disclosure is necessary to protect the rights, safety, and property of Quevora, our users, or the public.
3. Sources of Personal Information
We gather personal information from the following primary sources:
Direct Submissions
Information provided when completing waitlist forms, registering accounts, subscribing to plans, or contacting support.
Automated Telemetry
Data captured automatically via cookies, web beacons, system event logs, and browser telemetry.
Connected Social Networks
Profile info, handle names, channel stats, and OAuth access tokens provided by connected social platforms.
4. Disclosures of Personal Information
Below is a summary of the categories of personal information we have collected and disclosed for operational business purposes over the preceding 12 months:
| Category | Examples Collected | Recipients / Service Providers |
|---|---|---|
| Identifiers | Full name, email address, IP address, unique user ID. | Cloud infrastructure, database hosts, email service providers. |
| Commercial Information | Plan subscriptions, transaction history, billing receipts. | Payment processors (Stripe), accounting tools. |
| Internet or Network Activity | Browser type, page visits, feature interactions, log files. | Analytics & security monitoring services. |
| Geolocation Data | Coarse location derived from IP address. | Security partners & analytics tools. |
| Professional / Employment Data | Company/Brand name, agency details, team roles. | CRM & customer support platforms. |
| Inferences | Preferred posting times, preferred content formats. | Internal system algorithms & Quevy AI feature tuning. |
5. Electronic Direct Marketing, Telemarketing, & Texting
We maintain transparent controls for all customer marketing communications:
Email Marketing Options
When you register for early access or create a Quevora account, we may send periodic updates, feature highlights, and founding member promotions. You may opt out of receiving promotional emails at any time by clicking the “Unsubscribe” link in the footer of any email, or by emailing us at privacy@getquevora.com.
SMS & Text Messaging (If Applicable)
If you explicitly opt in to receive SMS alerts (such as urgent queue notifications or 2FA verification codes), standard message and data rates may apply. You can opt out at any time by replying “STOP” to any text message received.
6. Security & Data Retention
TLS 1.3 & AES-256 Encryption
All data in transit is encrypted using TLS 1.3. Sensitive databases and secrets are encrypted at rest using AES-256 standards.
Strict Access Controls
Access to administrative backend functions is governed by strict role-based access policies and mandatory multi-factor authentication (MFA).
Data Retention Policy: We retain your personal information for as long as your account remains active or as needed to provide our services. If you delete your account, we erase or anonymize your personal data within 30 days, except where retention is required by law (e.g., tax or financial compliance records).
7. Children's Privacy
Quevora is designed exclusively for business and professional users. Our services are not directed to or intended for children under 13 years of age (or 16 in the European Economic Area). We do not knowingly solicit or collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately at privacy@getquevora.com so we can remove the data.
8. Consumer Rights under State Privacy Laws
Depending on your jurisdiction (including California CCPA/CPRA, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA, and the European General Data Protection Regulation GDPR), you hold specific privacy rights over your personal data:
Right to Know & Access
Request details about the categories and specific pieces of personal information we have collected about you.
Right to Delete
Request permanent erasure of your personal information from our active databases, subject to statutory exceptions.
Right to Correct
Request correction of inaccurate, incomplete, or outdated personal data held in our records.
Right to Opt-Out
Right to opt out of data sales, sharing, or targeted cross-contextual advertising (Quevora does not sell data).
Non-Discrimination
You will never receive discriminatory treatment or diminished service quality for exercising your legal privacy rights.
Data Portability
Request a copy of your personal data in a structured, commonly used, and machine-readable format (JSON/CSV).
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch with our Data Protection Officer:
Quevora Privacy & Data Protection Team
Quevora Technologies Inc.